Ownership

Users of this website, hereinafter referred to as the User, are hereby informed that the owner of the website www.julaxpe.com, hereinafter referred to as the Website, is Julen Axpe Alonso, with ID number 72854694D, residing at Zabola 16, Aramaio, 01169, Álava; Spain. Email: axpealonsojulen@gmail.com. Phone: +34 666 607 027.

Terms of Use

Access to the Website is free and unrestricted provided that the User agrees to the terms of use presented upon entry, in accordance with current legislation.

If the User subscribes to any service on the Website, they will do so by accepting the Terms of Use and Privacy and Cookie Policy displayed.

Accuracy of Information

The User acknowledges that the information provided is accurate and truthful and undertakes to notify any changes or modifications to it.

Modification of Service

The Website reserves the right to modify or remove the services it offers through the website.

General Rules of Use

The User agrees to use this Website in a diligent, appropriate, and respectful manner, particularly when posting opinions and/or comments.

The User further agrees, by way of example, not to post comments or engage in actions that are:

• Defamatory, inaccurate, false, abusive, injurious, obscene, irreverent, offensive, insulting, implicitly or explicitly sexual, threatening, harassing, racist, sexist, discriminatory for any reason, that violate moral standards, public order, fundamental rights, civil liberties, honor, privacy, or the image of third parties, and in general, current regulations; and/or illegal or infringing on third-party rights (such as, e.g., intellectual and industrial property rights, privacy, or publicity rights).
• Contain junk mail, “SPAM,” messages with commercial purposes, “chain letters,” or unsolicited mass mailings, false or misleading information, or promote illegal activities or conduct that is rude, threatening, obscene, defamatory, or injurious.
• Provide practical information on illegal activities.
• Include any commercial activity, advertising, or sales, even if there is no monetary compensation.
• Contain personal data about third parties that require the consent of the owner or holder of the rights.

The User will be liable to the Website or to any third party for any damages that may result from the breach of this obligation. The Website does not moderate User content.

Intellectual Property

No intellectual or industrial property rights over this Website and its contents (photographs, videos, creations, texts, etc.) are transferred under these legal terms. The reproduction, transformation, distribution, public communication, making available, extraction, reuse, forwarding, or use of any kind, by any means or process, of any of these contents is expressly prohibited unless legally permitted or authorized by the holder of the corresponding rights.

Obligations of the Website

The Website is responsible for the services it directly provides and for content directly created by the website itself and identified with its corresponding copyright.

The Website will take the necessary measures to ensure security and privacy in communications.

The Website reserves the right to temporarily suspend the service without prior notice to the User whenever necessary to carry out maintenance, updating, or service improvements.

The Website cannot guarantee the availability and continuous operation of the website service due to interruptions, failures, etc.

1. Cancellations

• Order Cancellation Before Delivery: You may request to cancel your order before the digital file has been delivered. To do so, please contact us via axpealonsojulen@gmail.com with your order number. We will process the cancellation and issue a full refund within 2-5 business days.
• Orders Already Delivered: Once the digital download link or file has been sent, we are unable to cancel the order due to the nature of the product.

2. Returns

• Digital Products: As our photography products are delivered in digital format, we do not accept returns for downloaded items, unless the file is damaged or incorrect.
• Damaged or Incorrect Files: If the file you received is damaged or does not match your order, please contact us within 14 days of receipt, and we will replace it at no additional cost.

3. Refunds

• Full Refund: For orders canceled prior to digital delivery, a full refund will be issued to the original payment method used during purchase.
• Partial Refund or Replacement: If a digital file is damaged or incorrect, we offer a replacement at no additional cost. If you prefer a refund instead of a replacement, we will process it within 2-5 business days.

4. Procedure for Cancellations, Returns, and Refunds

To request a cancellation, return, or refund, please follow these steps:

1. Contact us via email at [support email address] or through our website’s contact form.
2. Include your order number, details of the issue, and your contact information.
3. Our customer support team will review your request and respond within 48 business hours to confirm the process and offer a resolution.